Refunds and cancellations
Changing or cancelling a session
The short version is below. Your legal rights always apply on top of this policy.
Last updated 4 November 2026
In short
- Need a different time? Ask, free of charge. Your coach confirms a new time, usually within 24 hours.
- Cancel 24 hours or more before: full refund.
- Cancel less than 24 hours before: no refund, but we'll move you to another time once. Your 14-day rights below may give you more.
- Didn't join within 10 minutes: the session counts as delivered.
- We cancel: you choose a full refund or a new time.
Asking for a different time
Use the link in your confirmation email. Tell us what's come up and choose up to three free times that suit you. Your original time stays booked until your coach confirms one of your choices, or offers you others. If you ask less than 24 hours before, your request is marked urgent and we'll do our best.
Your 14-day cancellation right
If you're a consumer, you can cancel within 14 days of booking. When you book, you ask us to start within those 14 days so your session can go ahead. That means:
- If you cancel before we've started any work for you, you get a full refund.
- If we've already started at your request (for example, your coach has reviewed the CV you sent), we may keep a proportionate amount for the work already done. We'll tell you the amount and why, in writing.
- Once your session has been fully delivered, the right to cancel ends.
Where these 14-day rights give you a better outcome than the 24-hour rule above, the 14-day rights apply.
If we cancel
If your coach can't make it, we'll tell you as early as we can. You choose between a full refund and a new time with priority booking. We never charge you anything when we cancel.
How to cancel
Use the cancel link in your confirmation email, or email hello@theakashjindal.com with your booking details. We confirm every cancellation by email.
How refunds are paid
- Refunds go back to the card, UPI account or other method you paid with, through Razorpay.
- We send the refund within 14 days of agreeing it, usually much sooner. Your bank may take a few more working days to show it.
- We refund the amount and currency you paid. If you paid in a different currency from your bank account, your bank's exchange rate may make the final amount differ slightly. We don't control that.